Effective Stakeholder Communications for IT Professionals

Effective Stakeholder Communications for IT Professionals

• discover the key concepts covered in this course
• recognize key considerations when preparing to engage with stakeholders
• identify the three classifications of communication methods
• identify the best practices for honing your stakeholder message
• identify the steps in crafting and delivering difficult communications
• identify the techniques for developing a story
• Knowledge Check: Earning the Support and Trust of Your Stakeholders

To earn the support and trust of stakeholders, you need to continuously and effectively communicate how your role in providing technology resources helps your stakeholders realize their own objectives.

In this course, you will learn how to identify your stakeholders, how to choose the right channels with which to communicate with your stakeholders, how to hone your stakeholder message, how to establish trust with your stakeholders through difficult communications, and how to engage your stakeholders through storytelling.